Support

1. We’re Here to Help

At Elyon Grace, your satisfaction is our priority.
Whether you have a question about your order, need help choosing a product, or simply want to connect with our team, we’re always happy to assist.

We aim to respond to all inquiries within 24–48 business hours (Monday–Friday, excluding public holidays).

2. Contact Information

For all customer service, order, or product inquiries, please reach us through the following channels:

📧 Email: [support@elyongrace.com]
🌐 Website: [www.elyongrace.com]

Please include:

  • Your order number (if applicable)

  • Your full name and email address

  • A brief description of your request or issue

This helps our team assist you faster and more efficiently.

3. Common Reasons to Contact Us

You can contact our support team for:

  • Questions about shipping or delivery times

  • Order tracking or status updates

  • Returns, exchanges, or warranty claims

  • Help with product details or sizing

  • Payment or checkout issues

  • General feedback or brand collaborations

4. Business Hours

Our customer service operates during the following hours (UTC):

Day Hours
Monday – Friday 9:00 AM – 6:00 PM
Saturday – Sunday Closed
Holidays Closed (responses resume next business day)

We reply to all messages in the order they are received.
During holiday seasons, response times may be slightly longer.

5. Shipping & Order Assistance

For information on delivery expectations and timelines:

  • U.S. Orders: typically arrive within 5–10 business days

  • International Orders: usually take 7–21 business days, depending on destination and customs

If your tracking link shows no updates for more than 10 business days, please contact us for support — we’ll open an investigation with the courier.

6. Returns & Warranty

To initiate a return or warranty claim:

  1. Email us at support@elyongrace.com.

  2. Include your order number, reason for return, and photos (if applicable).

  3. Our team will provide a Return Authorization (RMA) and detailed instructions.

Please review our Return and Refund for full conditions before sending any item back.

7. Partnerships & Media Inquiries

For collaborations, wholesale inquiries, or media opportunities, please contact our partnership team at:
📧 supporte@elyongrace.com

We love connecting with aligned creators, faith-based brands, and media partners who share our values of elegance and purpose.

8. Data Privacy & Security

Any information you share with us (such as name, email, or order details) is protected under our Privacy Policy  and compliant with GDPR and CCPA standards.
We use your data only to respond to your request or process your order — never for unrelated purposes or third-party sales.

9. Frequently Asked Questions

Before contacting us, you may want to check our FAQ page, where we answer common questions about:

  • Shipping times

  • Returns and warranty

  • Materials and product care

  • Gift options and promotions

This is often the fastest way to find what you need.

10. Mailing Address (for Returns Only)

Please do not send returns without prior authorization.
Once approved, you will receive the appropriate return address for your region (U.S., EU, or International).

11. Final Note

We’re honored that you chose Elyon Grace — a brand built on faith, purpose, and timeless design.
Thank you for being part of our community.

If you need help, reassurance, or just a kind word, we’re only an email away. 💛

Elyon Grace — Faith Refined for Modern Times.

Minimalist Christian jewelry crafted with purpose, delivered worldwide.