FAQ

1. Product Quality & Materials

What are Elyon Grace pieces made of? Our jewelry is crafted from premium 316L stainless steel and 925 sterling silver, intentionally chosen for their durability, shine, and timeless elegance. Each piece is hypoallergenic, water-resistant, and designed to preserve its integrity for years—the perfect balance of strength and meaning.

Will my jewelry fade, rust, or turn green? No — never. All Elyon Grace pieces are tarnish-free, sweat-proof, and waterproof. You can wear them daily—even in the shower—without worrying about discoloration or skin reactions. Every purchase is protected by our lifetime color guarantee, ensuring your jewelry maintains its original tone and brilliance.

Does the jewelry scratch easily? Our finishes are scratch-resistant, but like all fine jewelry, light marks may appear over time if exposed to harsh surfaces. To maintain the polished look of your Halcyon Layers or any other piece, we recommend storing them in their original pouch when not in use.

How long does Elyon Grace jewelry last? Our pieces are designed to last—in both craftsmanship and meaning. With mindful care, they are built to be worn for a lifetime. To give you absolute peace of mind, each item includes our 60-Day Money-Back Guarantee and a 2-Year Product Warranty covering both the finish and the craftsmanship.

Buy once. Carry the Promise forever.

Is the jewelry safe for sensitive skin? Absolutely. All Elyon Grace pieces are 100% nickel-free, lead-free, and hypoallergenic, making them safe for even the most sensitive skin types.

2. Orders & Packaging

Do you offer gift packaging? Yes. 🎁

All orders arrive gift-ready in our custom minimalist packaging. You can also add a personalized note at checkout to make your gift even more meaningful.

Can I change or cancel my order after placing it? We can modify or cancel orders only before they are shipped. If you need to update your address or item, please email us within 12 hours of purchase at support@elyongrace.com.

3. Shipping & Delivery

Where do you ship? We ship worldwide 🌍, with fulfillment centers strategically located in the U.S. and Europe to ensure faster delivery.

  • United States: 5 – 10 business days

  • Europe & U.K.: 5 – 12 business days

  • Canada & Latin America: 7 – 18 business days

  • Rest of the World: 10 – 25 business days

4. Returns & Warranty

What is your return policy? We offer a 60-Day Hassle-Free Return Policy. If you’re not completely satisfied with your piece, you can return it within 60 days for a full refund or exchange—no questions asked.

Do you repair or replace damaged items? Yes. If your jewelry arrives defective or develops an issue covered by our warranty, we will issue a replacement at no cost. For accidental damage (scratches from friction or snapped chains due to force), we offer exclusive discounted replacements for our community members.

5. Contact Us

Need help? Our team is here to ensure your experience is as seamless as our designs.

📧 support@elyongrace.com We typically respond within 24–48 hours on business days.

Elyon Grace — Silence the noise. Carry the Promise.